Varesh Airlines Frequently Asked Questions
Can I purchase a ticket for an unaccompanied minor?
Yes. Unaccompanied Minor (UM) travel is accepted in accordance with
the airline's regulations and with prior coordination. The required
consent form must be completed by the parent or legal guardian, and
timely arrival at the airport is mandatory. Care services are
provided until the child is handed over to the designated person at
the destination.
What are the requirements for accepting passengers with medical conditions?
Acceptance of passengers with medical conditions depends on the type
of illness and the passenger's physical condition. In certain cases,
a Medical Information Form (MEDIF) and approval from the treating
physician may be required. Passengers are advised to coordinate with
the Special Passenger Services department before purchasing a ticket.
Under what circumstances may a passenger be denied boarding?
In cases involving a threat to flight safety, inappropriate or
aggressive behavior, intoxication, dangerous contagious diseases, or
incomplete travel documents, the airline may deny boarding or prevent
the passenger from continuing the journey.
When does the domestic flight check-in counter close?
The check-in counter for domestic flights usually closes 45 minutes
before the departure time shown on the ticket. After this time,
check-in will not be possible.
When does the international flight check-in counter close?
The check-in counter for international flights usually closes 60
minutes before departure. Passengers are advised to arrive at the
airport earlier to complete all departure formalities.
How many hours before the flight should we arrive at the airport?
For domestic flights, arrive at least 2 hours before departure. For
international flights, arrive at least 3 hours before departure to
allow sufficient time for check-in, baggage drop-off, and security
procedures.
What happens if I do not go to the gate after receiving my boarding pass?
In this case, the passenger will be considered a No-Show. Any ticket
refund will be processed according to the applicable fare rules and
after deduction of the relevant cancellation fee.
How long does a ticket refund take?
Depending on the method of purchase (online or through an agency), a
refund usually takes between 7 and 14 business days.
Under what circumstances is a full refund provided without a penalty?
In the event of a flight schedule change or a delay exceeding the
applicable limit under passenger rights regulations, passengers may
be eligible for a full refund or transfer to an alternative flight.
How much baggage is allowed?
The baggage allowance varies depending on the route and travel class
and is specified on the ticket. Baggage exceeding the permitted
allowance will be subject to excess baggage charges.
Who is considered the owner of the baggage?
The baggage owner is the person whose name appears on the Baggage Tag.
What should I do if my baggage is lost?
The passenger must report the issue to the Lost & Found office
before leaving the baggage claim area and complete a Property
Irregularity Report (PIR).
How can I file a complaint if my baggage is damaged?
A damage report should be filed immediately at the destination
airport. The claim will be reviewed and compensation will be
processed in accordance with the applicable regulations.
What are the passenger's responsibilities regarding checked baggage?
Passengers are responsible for ensuring that their baggage is properly
packed and must avoid placing valuables, important documents, or
prohibited items in checked baggage.
Can I travel with a pet?
Yes. Pet transportation is possible with prior coordination and the
submission of valid health documents.
What are the requirements for transporting a pet?
The use of a standard pet carrier, presentation of vaccination
certificates, and payment of the applicable fee are required.
Acceptance capacity for pets is limited.
Are there any flight restrictions for pregnant women?
There are generally no restrictions up to the 28th week of pregnancy.
After that, a medical certificate may be required.
Are passengers with heart conditions allowed to fly?
If the passenger's medical condition is stable, there is generally no
restriction on flying. However, a medical certificate may be required
in certain cases.
Can passengers with anemia travel by air?
In mild cases, generally yes. In severe cases, medical assessment and
approval from a physician may be required.
When can I fly after surgery?
This depends on the type of surgery and the time elapsed since the
procedure. Approval from the treating physician may be required.
Which medical conditions are subject to flight restrictions?
Dangerous contagious diseases and acute medical conditions that may
compromise flight safety may be subject to travel restrictions.
What should non-Iranian passengers enter instead of a national ID number?
A valid passport number should be entered in the relevant field.
What are the steps for purchasing a ticket online?
Select the route and travel date, enter the passenger information,
complete the online payment, and receive the electronic ticket by
email or SMS.
Which terminal do Varesh flights operate from?
The flight terminal depends on the departure airport. The relevant
terminal information is provided on the ticket.
Why is providing a mobile phone number mandatory?
Your mobile number is required so that you can be notified of possible
flight changes, delays, or other important messages.
How long must my passport be valid for an international flight?
Your passport should generally be valid for at least 6 months from
the date of travel, unless the destination country has different
requirements.
Who is responsible for the validity of travel documents?
The passenger is responsible for ensuring the validity of their
passport, visa, and all other required travel documents.
What are the passenger's responsibilities regarding the laws of the destination country?
Passengers must fully comply with the immigration, customs, and
security regulations of both the departure and destination countries.
Is it mandatory to carry an identification document?
Yes. A valid identification document must be presented during the
check-in process.
Is it mandatory to enter the exact age category?
Yes. Accurate age information is required to apply the correct fare
category, such as infant, child, or adult.
What document is required for check-in on domestic flights?
A valid national ID card or birth certificate is required.
What document is required for check-in on international flights?
A valid passport and, when required, a visa for the destination
country.
Can a name be corrected if it was entered incorrectly?
Minor corrections may be reviewed upon presentation of valid
documents. Transferring a ticket to another person is not permitted.
How can I find out the exact flight departure time?
You can check your electronic ticket, the airline's official website,
or contact the customer service center.
What are my rights if my flight is cancelled?
Depending on the applicable passenger rights regulations, passengers
may be entitled to a full refund or transfer to an alternative flight.
What is the cancellation fee if a passenger cancels a ticket?
The cancellation fee varies depending on the time of the request and
the type of ticket and is calculated according to the applicable fare
rules.
Which items are prohibited in carry-on or checked baggage?
Flammable materials, explosives, weapons, certain types of batteries,
and other dangerous items are prohibited in accordance with aviation
regulations.
How are excess baggage charges calculated?
Excess baggage charges are calculated based on each kilogram above
the permitted allowance and according to the airline's approved
tariff.